Frequently Asked Questions
Everything you need to know about shopping with Nepenthes.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery times typically range from 5-10 business days depending on your location and customs processing.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return and exchange window?
We accept returns and exchanges on unworn items with original tags attached within 14 days of the delivery date.
Are the products listed online available in your physical boutiques?
Inventory fluctuates between our online store and physical locations. We recommend contacting your local boutique directly to verify specific item availability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How should I care for my high-end garments?
Care instructions vary by material. Please refer to the specific care label found inside each garment or contact our support team for specialized maintenance advice.